Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

1. What type of products and services do you provide?
   To see a full listing and description of what we can offer you, check out our Printing Products, Promotional Products or Event Displays.

2. How do I go about getting an quote from you?
   Use our online quote request form.

3. What file types can you accept?                
   We accept vector based files Adobe Illustrator (AI, EPS), PDF, and high resolution JPEG or TIFF files.  Word Documents are accepted, but are not usually production ready.

4. At what resolution should I save my photos and graphics?
   Resolution should be set to 300 dpi.

   Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

   Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

5. What is coated paper stock?
   Coated paper stock is a premium, high-quality paper that has been given a smooth glossy finish designed specifically for documents that require sharp details and vivid colors. Uncoated paper, by contrast, is relatively inexpensive but porous, and is best suited to the printing of black and white text documents.

6. What is a proof and why is it important that I look at it?
   In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

7. What is the Pantone Matching System?
   The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

8. Why do the printed colors look different from the colors on my screen?
   In short, printers and monitors produce colors in different ways.

   Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

   When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

9. Is white considered a printing color?
   Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

10. Once I submit the documents, how long will it take to finish my job?
    Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

11. What forms of payment do you accept?
    We accept cash, company check and all major credit cards. We can also set up a business account for you, as well. Contact us for details.

12. What is variable data printing?
    Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.

13. What do I need to provide for variable data projects?
    We work with many types of data files, but CSV files are the safest bet. These are data files that have commas separating each field, and returns separating each line of data. To save time and hassle, make sure your data is properly formatted with each piece of data in separate fields.

    Complex projects may require other files, like image files or additional data files. If you are unsure of what may be required for a particular variable project, give us a call for a free consultation.

14. What are the ‘standard’ blueprint sheet sizes?

    ‘A’ size drawings are 8.5”x11” or 9”x12”

    ‘B’ size drawings are 11”x17” or 12”x14”

    ‘C’ size drawings are 18”x24” or 17”x22”

    ‘D’ size drawings are 24”x36” or 22”x34”

    ‘E’ size drawings are 30”x42” or 34”x44”

    ‘F’ size drawings are 36”x48”